Return Policy

Return & Refund Policy

Last Updated: September 1, 2026

Thank you for shopping with us. We want you to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, you may be eligible to return the product in accordance with the terms below.

  1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

The product is unused and in its original condition.
The product is returned with its original packaging, tags, labels, and accessories.
The product has not been damaged, altered, washed, or used improperly.
Proof of purchase or order details are provided.

Certain products may not be eligible for return due to hygiene, safety, customization, or other restrictions.

  1. Non-Returnable Items

The following items may not be eligible for return:

Used or damaged products.
Products without original packaging or tags.
Personalized or customized products.
Clearance or final-sale items.
Perishable goods.
Products that cannot be returned due to hygiene or safety reasons.

  1. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide your order number along with clear photographs or videos of the product and packaging. After reviewing your request, we will determine whether the product qualifies for a replacement, exchange, or refund.

  1. How to Request a Return

To request a return, please contact our customer support team with:

Your order number
Product name
Reason for return
Photos/videos, if applicable

Our team will review your request and provide you with the next steps for returning the product.

  1. Return Shipping

For products returned because of a change of mind, the customer may be responsible for the return shipping costs.

If the product received is defective, damaged, incorrect, or different from what was ordered, we may cover the applicable return shipping costs.

  1. Refunds

Once we receive and inspect the returned product, we will notify you whether your refund has been approved.

If approved, the refund will generally be processed within 5–7 business days. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Shipping charges, if applicable, may be non-refundable unless the return is due to our error, a defective product, or an incorrect item.

  1. Exchanges

If you wish to exchange a product, please contact us within the applicable return period. Exchanges are subject to product availability and eligibility.

If the requested replacement is unavailable, we may offer a refund or another suitable solution.

  1. Cancellation Policy

Orders may be cancelled before they are shipped. Once an order has been shipped, cancellation may no longer be possible and you may need to follow our return procedure.

  1. Order Delivery Issues

If your order arrives with missing, damaged, or incorrect items, please contact us as soon as possible so that we can investigate and assist you.

  1. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.

  1. Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return, please contact our customer support team.

Email: [Your Email Address] piyushrana270108@gmail.com
Phone: [Your Phone Number] 7982829840
Business Address: [Your Business Address] sector15 faridabad haryana

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